At [agplus-elevators], we strive to ensure customer satisfaction by providing high-quality elevator
spare parts. If you are not completely satisfied with your purchase, please review our return and
refund policy below:
1. Eligibility for Returns
- Products can be returned within 14 days from the date of delivery.
- Items must be unused, in their original condition, and in the original packaging.
- Any product that has been installed, damaged, or altered is not eligible for return.
2. Non-Returnable Items
- Custom-made or special-order items.
- Electrical parts that have been opened or used.
- Clearance or discounted items (if specified as non-returnable).
3. Return Process
- To initiate a return, please contact us at [info@agplus-elevators.com].
- Provide your order number, product details, and reason for return.
- Once approved, you will receive return instructions.
4. Refunds
- After receiving and inspecting the returned item, we will notify you of the approval or rejection.
- If approved, refunds will be processed within 7–14 business days via the original payment method.
5. Exchange Policy
- Exchanges are only allowed for defective or damaged items.
- If you need to exchange an item, contact us within 48 hours of receiving the product.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
7. Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please notify us within 48 hours with photos for
verification.
For any questions, feel free to contact us at [info@agplus-elevators.com].